Senior Manager of Advancement Services and Systems

About Faith In Acton:

Faith in Action is the largest grassroots faith-based community organizing network in the United States. For 40 years, Faith in Action (formerly known as PICO National Network) has brought people of faith together to advance racial and economic justice. Through a network of 60 faith-based organizations and 1,200 religious congregations, Faith in Action provides an opportunity for thousands of volunteer leaders to stand up and be heard on the public and corporate decisions that most directly shape their lives.

Faith in Action has successfully changed public policies at the local, state, and federal level that has helped families obtain affordable health coverage for themselves and their children, provide their children with a better education, protect their homes from foreclosure and secure good jobs. Through an innovative campaign infrastructure that ties together grassroots people-led organizing in more than 200 cities and towns and 18 states – with large-scale efforts to change federal policy – Faith in Action is a leader in helping with citizenship for 11 million aspiring Americans, ending mass-incarceration, and ensuring no one is excluded from the benefits of health reform.

Position Overview:

Reporting to the Managing Director of Institutional Advancement, FIA seeks a seasoned and experienced Senior Manager of Advancement Services and Systems (SMASS) to join our growing Institutional Advancement team. The SMASS is responsible for maintaining and managing all donor information systems—including reporting and analysis of data, gift processing and acknowledgments, managing data imports, exports, and data entry/extraction/quality initiatives, and other related activities. The SMASS will take the lead in “donor” data analytics, working with key staff and stakeholders across FIA internally and with external donor-data-management vendors to understand data needs and develop actionable insights. FIA’s primary donor database software system is Salesforce. In addition, working with FIA’s Tech Department, the SMASS ensures that any secondary CRMs and external online donation portals are functionally integrated for easy upload of donations to Salesforce. The ideal candidate will have a strong interest in social justice, organizing, and policy.

Responsibilities:

Systems and Database Management

• Manage/maintain the Salesforce donor database including data integrity and updates.
• Develop effective and efficient systems to manage data connections and transfers between the donor database and other FIA systems.
• With support from an external donor-data-management vendor, oversees the processing of all gifts via mail, credit card, online, and stock transfer.
• Strategizes and manages implementation of data enrichment services, determining the best use of the donor database features to accomplish the goals of FIA.
• Manages vendor relationships to support advancement services and operations.

Gift Entry, Acknowledgments & Reconciliation

• Manage the process of entering and/or uploading gifts into the database with appropriate coding and packaging—working with fundraising and Finance staff to ensure that coding is aligned for proper reporting function.
• Produces acknowledgment letters/tax receipts while checking for grammatical/typographical mistakes and knowledge of practical tax receipting protocol.
• Generates pledge reminders and invoices.
• Batches all cash, checks, and credit card donations to the Finance Department on a timely basis.
• Manages the month-end process, troubleshooting, and auditing data to ensure the smooth transfer of data to the Association’s Accounting
• Department as well as performing a monthly reconciliation report and review with the fiscal team.
• Represents the Development Department for the annual independent financial audit

Reporting and Other Functions

• Develops reports and manages the regular distribution of data, including daily revenue report.
• Works with the Communications Department to support sharing of data and information across the donor database and other platforms.
• Produces queries, reports, lists needed by development staff as needed for mailings, events, board give/get, and moves management.
• Creates custom “dashboards” for development staff that demonstrate revenue progress in real-time and manages tasks and actions.
• Occasionally work evenings or weekend special events which may require travel.
• Train staff and interns on relevant database systems.
• Oversee development interns and assistants.
• Other reasonable duties as assigned that relate to nonprofit development services.

Qualifications:

• Staff supervision experience; the ability to manage external vendors; and experience reconciling gift receivables with the Finance/Accounting Department.
• Three to five years of donor database software system experience and expertise in a nonprofit development environment—Salesforce, Raiser’s Edge preferred.
• Proficiency in Microsoft Office, Google Suite, Zoom
• Excellent interpersonal oral and written communication skills required.
• Possession of pleasant and collaborative style in the workplace including professional attitude, attention to detail, dependable and the ability to take initiative.
• Someone with strong analytical and organizational skills who takes pride in managing databases and is passionate about helping donors.

Work Environment:

• Moderate level of stress caused from tight deadlines.
• Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.
• Occasional work outside of normal business hours is required along with periodic travel.
• Valid driver’s license and auto insurance preferred.

Compensation:

• A Full Time position
• The salary is $104,361.

Application Procedure:

All applicants must apply for this position online via organizingcareers.org. Please have the following documents ready to upload to your online application:

1. An electronic file of your resume (preferably in PDF format);
2. A cover letter (stating why you would be the ideal person for this position);

If you need assistance or experience any technical difficulties with your online application, please contact careers@faithinaction.org. Resumes will not be accepted via this email address.

Physical Requirements:

Applicants who are, or become disabled, must be able to perform the essential job functions and meet basic job qualifications either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. The above information reflects the general responsibilities considered necessary to perform the essential functions of the job. This document should not be considered a fully detailed description of all the work requirements of the position. Other duties may be assigned that are not listed in the above job description and the organization may change the specific job duties with or without prior notice based on the needs of the organization.

Vaccination Policy:

This position is 100% remote. As a condition of employment, Faith in Action requires its employees and prospective candidates to be fully vaccinated against COVID-19 or have a valid religious or medical reason not to be vaccinated. Any offer of employment is contingent upon proof that you are fully vaccinated or qualify for an exemption. To request an exemption, please contact Crystal Cumbo, Chief People Officer via ccumbo@faithinaction.org.

FAITH IN ACTION provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FAITH IN ACTION complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.